Shipping policy

Welcome to Ninessa! We want to make sure you know exactly what to expect when you place an order — from processing to delivery and everything in between.

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1. Order Processing

• Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• Order Confirmation: Once you place your order, you’ll receive an email confirming we’ve received it. When the order ships, you’ll get another email with tracking information (if available).

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2. Shipping Methods & Delivery Times

We offer the following shipping options. The actual delivery time depends on your location and the shipping method selected.

Note: These are estimates — occasional delays may happen due to carrier issues, customs (for international orders), or high order volume.

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3. Shipping Costs

• Domestic Orders: We charge a flat rate of [Insert Amount] for standard shipping, or offer free shipping on orders above [Insert Threshold].

• International Orders: Shipping cost is calculated at checkout based on the destination country, package weight, and chosen shipping method.

• Taxes & Duties: For international orders, please note that import duties, taxes, or brokerage fees may apply depending on your country’s customs policies. These are the responsibility of the customer.

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4. Order Tracking

• After your order is shipped, you will receive a tracking number via email (if available).

• You can track your package through the carrier’s website.

• If your tracking information shows no movement for more than 7 business days, please reach out to our Customer Support team at [aydotomasyon@gmail.com] so we can investigate.

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5. Lost, Damaged, or Delayed Packages

• Lost Packages: If a package is marked as delivered but you haven’t received it, please contact us with the tracking number. We’ll help file a claim with the carrier.

• Damaged Packages: If your items arrive damaged, please email us within 48 hours of delivery with photos of the damage and the packaging. We will work with the carrier or offer a replacement/refund, depending on the situation.

• Delays: Occasional delays can happen due to customs, weather, or carrier issues. If your order is significantly delayed, contact us, and we’ll do our best to help.

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6. Returns & Exchanges

• Shipping for returns or exchanges depends on the reason (e.g., wrong item vs. change of mind).

• For full details, please refer to our [Return Policy] page.

• Make sure items are unused, in their original packaging, and within the return window.

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7. Address Changes

• If you need to change your shipping address after placing an order, contact us as soon as possible at [aydotomasyon@gmail.com].

• We may not be able to update the address once the order has already been shipped.

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8. Customer Support

If you have any questions about shipping — whether it's costs, delivery times, or tracking — our Customer Support team is ready to help.

• Email: aydotomasyon@gmail.com

• Response Time: We aim to respond within 24 hours on business days.

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9. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in shipping practices, carriers, or fees. The “Last updated” date at the top will reflect when the policy was last revised.